REI is a large outdoor gear and apparel retailer with a long history of customer satisfaction. The company's return policy is one of the most generous in the industry and is designed to ensure that customers are satisfied with their purchases. In this article, we will take a look at REI's return policy, including what items are eligible for return, what is not eligible, and how to initiate a return.
What Items Are Eligible for Return?
REI's return policy allows customers to return items that are in new or lightly used condition, including apparel, camping gear, electronics, and more. However, some items are not eligible for return, including special-order items, items marked as "no returns" or "final sale," and items purchased from third-party sellers. Customers should also note that some items may be subject to a restocking fee or return shipping fee.
How To Initiate a Return
In order to initiate a return, customers must first contact REI customer service and request a Return Merchandise Authorization (RMA) number. This number is required for all returns and exchanges and must be included in the return package. Customers should also include a copy of the original invoice or packing slip in the return package.
Once the return package has been received, REI will process the return and issue a credit to the customer's account within 14 days. REI will also reimburse the customer for the cost of return shipping if the return is due to an error on REI's part.
What If My Item Is Defective?
If a customer's item is defective, REI will accept the item for return or exchange. Customers should contact REI's customer service department to initiate the return process. REI will cover the cost of return shipping, and the customer may be eligible for a full refund or store credit, depending on the item's condition.
What Is the Time Limit for Returns?
REI's return policy allows customers to return items within one year of purchase. However, some items are subject to different return time limits, so customers should check the return policy for each item before making a purchase.
FAQs
How Long Does It Take for REI to Process a Return?
Once REI has received the item being returned, it usually takes 14 days for the return to be processed and a credit to be issued to the customer's account.
Do I Have To Pay for Return Shipping?
In most cases, customers are responsible for paying their own return shipping costs. However, if the return is due to an error on REI's part, REI will reimburse the customer for the cost of return shipping.
Can I Return an Item That Was Purchased Online at a Physical Store?
Yes, customers can return items that were purchased online at any REI store. Customers should have their order number or packing slip with them when they arrive at the store.
Can I Return a Gift?
Yes, customers can return gifts purchased from REI. Customers should contact REI's customer service department to initiate the return process.
What If My Item Is Defective?
If a customer's item is defective, REI will accept the item for return or exchange. Customers should contact REI's customer service department to initiate the return process. REI will cover the cost of return shipping, and the customer may be eligible for a full refund or store credit, depending on the item's condition.
Can I Return an Item That Was Purchased at a Physical Store Online?
Yes, customers can return items that were purchased at a physical REI store online. Customers should have their order number or packing slip with them when they initiate the return process.
What Is the Time Limit for Returns?
REI's return policy allows customers to return items within one year of purchase. However, some items are subject to different return time limits, so customers should check the return policy for each item before making a purchase.
Is There a Restocking Fee for Returns?
Yes, some items may be subject to a restocking fee. Customers should check the return policy for each item before making a purchase.
Can I Exchange an Item?
Yes, customers can exchange items purchased from REI. Customers should contact REI's customer service department to initiate the exchange process.
What Happens If I Don't Have My original Receipt?
If a customer does not have their original receipt, they should contact REI's customer service department. REI may be able to locate the purchase in their system and process the return.
Can I Return an Item That Was Purchased With a Gift Card?
Yes, customers can return items that were purchased with a gift card. REI will issue a refund in the form of a store credit.