Fish tanks are a great way to bring some life and color into your home. Whether you’re just starting out as a fish enthusiast or you’ve been keeping fish for years, PetSmart is a great place to find the fish tank of your dreams. But what do you do if you decide that the fish tank you bought isn’t quite right for you? Can you return it to PetSmart?
PetSmart’s Return Policy
The good news is that PetSmart does accept returns on fish tanks. However, there are a few stipulations that must be met for the return to be accepted. First of all, the fish tank must be returned within 60 days of the purchase date. The fish tank must also be in its original packaging, and must be in the same condition as it was when it was purchased. Any accessories that came with the fish tank must also be returned.
It is important to note that PetSmart does not offer refunds on fish tanks. Instead, the customer will be issued a PetSmart gift card for the amount that was originally paid for the fish tank. This gift card can then be used to purchase another fish tank or other products at PetSmart.
PetSmart’s Return Process
If you want to return a fish tank to PetSmart, the process is fairly straightforward. First, you will need to bring the fish tank and any accessories that came with it to your local PetSmart store. Make sure you bring your receipt or proof of purchase, as this will be necessary in order to process the return. You will need to speak with a PetSmart associate in order to process the return.
The PetSmart associate will inspect the fish tank and its accessories to make sure that they are in the same condition as when you purchased them. They will also verify that the return is within the 60-day window. Once the return is approved, you will be issued a PetSmart gift card for the amount that was originally paid for the fish tank.
What If I Bought My Fish Tank Online?
If you purchased your fish tank online from PetSmart, the return process is a bit different. You will need to contact PetSmart’s customer service department in order to initiate the return process. You can do this by calling 1-888-839-9638 or by emailing customerservice@petsmart.com. You will need to provide your order number, as well as a detailed description of why you are returning the fish tank.
Once PetSmart receives your return request, they will provide you with a return shipping label. You will need to package the fish tank and any accessories that came with it and attach the return shipping label to the package. Once the package is received, PetSmart will issue you a PetSmart gift card for the amount that was originally paid for the fish tank.
Can I Exchange My Fish Tank For Another One?
Yes, you can exchange your fish tank for another one, as long as it is within the 60-day window and the fish tank is in the same condition as when you purchased it. You will need to bring the fish tank to your local PetSmart store in order to initiate the exchange process. Once the exchange is approved, you will be able to select a new fish tank and any accessories that you need.
Frequently Asked Questions
Can I return my fish tank to PetSmart?
Yes, you can return your fish tank to PetSmart as long as it is within the 60-day window and the fish tank is in the same condition as when you purchased it. You will be issued a PetSmart gift card for the amount that was originally paid for the fish tank.
What do I need to bring when returning my fish tank to PetSmart?
When returning your fish tank to PetSmart, you will need to bring the fish tank and any accessories that came with it, as well as your receipt or proof of purchase.
Can I exchange my fish tank for another one?
Yes, you can exchange your fish tank for another one as long as it is within the 60-day window and the fish tank is in the same condition as when you purchased it.
How long do I have to return my fish tank?
You have 60 days from the date of purchase to return your fish tank to PetSmart.
Can I get a refund for my fish tank?
No, PetSmart does not offer refunds on fish tanks. Instead, you will be issued a PetSmart gift card for the amount that was originally paid for the fish tank.
What if I bought my fish tank online?
If you purchased your fish tank online from PetSmart, you will need to contact PetSmart’s customer service department in order to initiate the return process. PetSmart will provide you with a return shipping label, and once the package is received, they will issue you a PetSmart gift card for the amount that was originally paid for the fish tank.
Do I need to bring the original packaging when returning my fish tank?
Yes, you will need to bring the original packaging in order to return your fish tank to PetSmart.
Do I need to bring any accessories when returning my fish tank?
Yes, any accessories that came with the fish tank must also be returned in order for the return to be accepted.
What if I don’t have my receipt?
If you don’t have your receipt, you will need to provide some other form of proof of purchase in order to process the return.
Are there any restrictions on what I can buy with my PetSmart gift card?
Yes, the PetSmart gift card can only be used to purchase products at PetSmart.
Do I need to contact customer service if I want to return a fish tank online?
Yes, if you purchased your fish tank online from PetSmart, you will need to contact customer service in order to initiate the return process.
Do I need to repackage the fish tank in order to return it?
No, you do not need to repackage the fish tank. You will just need to package it securely and attach the return shipping label.
Can I return a fish tank after the 60-day window?
No, PetSmart does not accept returns on fish tanks that are outside of the 60-day window.