At Eddie Bauer, we understand how important it is to be able to return an item if it isn't quite what you were expecting. That's why we have an easy and convenient return policy in place to make sure you can get your money back if you're not happy with your purchase. Here's what you need to know about our return policy.
Eddie Bauer Return Policy: How Many Days Do I Have to Return an Item?
At Eddie Bauer, we offer a 30-day return policy. That means you have 30 days from the date of purchase to return an item for a full refund. If you purchased an item online, you have 30 days from the date of delivery to return it. If you purchased an item in-store, you have 30 days from the date of purchase.
How Do I Return an Item?
If you purchased an item online, you can return it by mail or in-store. To return an item by mail, simply fill out the return form included with your order and include it in the box with the item(s) you are returning. Be sure to include a copy of your invoice or packing slip for proof of purchase. Then, mail your return to the address provided on the return form. If you purchased an item in-store, simply bring your item, along with your proof of purchase, to the store where you purchased it. Our Customer Service team will be happy to help you with your return.
What Items Are Not Eligible for Return?
At Eddie Bauer, we stand behind the quality of our products. However, certain items are not eligible for return. These items include:
- Underwear, swimwear, and socks
- Gift cards and e-gift cards
- Personalized items
- Items marked “final sale”
We also do not accept returns of items purchased from other retailers. If you purchased an item from another retailer, please contact them directly for their return policy.
Do I Have to Pay for Return Shipping?
If you purchased an item online and are returning it by mail, you will be responsible for the cost of return shipping. However, if you purchased an item in-store and are returning it in-store, you will not be responsible for the cost of return shipping.
Can I Exchange an Item?
Yes, we do offer exchanges for items purchased online or in-store. To exchange an item, simply follow the same instructions for returning an item. You will not be responsible for the cost of return shipping on exchanges.
Frequently Asked Questions
How long do I have to return an item?
At Eddie Bauer, we offer a 30-day return policy. That means you have 30 days from the date of purchase to return an item for a full refund.
How do I return an item?
If you purchased an item online, you can return it by mail or in-store. To return an item by mail, simply fill out the return form included with your order and include it in the box with the item(s) you are returning. Be sure to include a copy of your invoice or packing slip for proof of purchase. Then, mail your return to the address provided on the return form. If you purchased an item in-store, simply bring your item, along with your proof of purchase, to the store where you purchased it. Our Customer Service team will be happy to help you with your return.
What items are not eligible for return?
At Eddie Bauer, we stand behind the quality of our products. However, certain items are not eligible for return. These items include: underwear, swimwear, socks, gift cards and e-gift cards, personalized items, and items marked “final sale”. We also do not accept returns of items purchased from other retailers.
Do I have to pay for return shipping?
If you purchased an item online and are returning it by mail, you will be responsible for the cost of return shipping. However, if you purchased an item in-store and are returning it in-store, you will not be responsible for the cost of return shipping.
Can I exchange an item?
Yes, we do offer exchanges for items purchased online or in-store. To exchange an item, simply follow the same instructions for returning an item. You will not be responsible for the cost of return shipping on exchanges.
Do I need a receipt to return an item?
Yes, you will need to provide proof of purchase when returning an item. This can be in the form of an invoice, packing slip, or a receipt.
Can I return an item to a different store?
Yes, you can return an item to any Eddie Bauer store, regardless of where it was purchased. However, if you purchased an item from another retailer, please contact them directly for their return policy.
What is Eddie Bauer's refund policy?
At Eddie Bauer, we offer a 30-day return policy, with a full refund for any items returned within that timeframe. If you purchased an item online, you will be refunded the original purchase price plus any applicable taxes. If you purchased an item in-store, you will be refunded the original purchase price minus any applicable taxes.
Do I get a refund for shipping costs if I return an item?
If you purchased an item online and are returning it by mail, you will be refunded the original purchase price plus any applicable taxes and the cost of return shipping. If you purchased an item in-store, you will be refunded the original purchase price minus any applicable taxes.
Do I need to include original packaging when I return an item?
Yes, whenever possible, we ask that customers include all original packaging when returning an item. This includes the original box, packing material, and any other materials that came with the item.
What if I received a defective item?
If you received a defective item, you may return it for a full refund or exchange within 30 days of purchase. Please refer to our warranty policy for more information on defective items.