When it comes to fitness trackers, Fitbit is one of the most recognized brands in the world. Not only do they make a wide range of affordable and stylish devices, they also offer some of the best customer service and warranties in the industry.
Most Fitbit devices come with a one-year limited warranty from the date of purchase. This covers any defects in craftsmanship, materials, and assembly, but does not cover normal wear and tear or damage caused by misuse, abuse, or accidents.
Fitbit also offers an extended warranty plan for an additional fee. This plan covers any defects in craftsmanship, materials, and assembly for the duration of the plan, and provides protection against accidental damage for the first year. It also includes a one-time replacement for any device that is accidentally damaged, lost, or stolen.
Fitbit also offers a 30 day money back guarantee and a 60 day return policy. This means that if you are not satisfied with your device, or if it is damaged, you can return it for a full refund or exchange within the specified time frame.
In addition to the standard warranty and return policies, Fitbit also offers a variety of customer service options. The company has an extensive online help center and forums, as well as a robust customer service team that can be contacted by phone, email, or live chat.
What Does The Fitbit Warranty Cover?
Fitbit's warranty covers any defects in craftsmanship, materials, and assembly, but does not cover normal wear and tear or damage caused by misuse, abuse, or accidents. Fitbit's extended warranty plan also covers any defects in craftsmanship, materials, and assembly for the duration of the plan, and provides protection against accidental damage for the first year. It also includes a one-time replacement for any device that is accidentally damaged, lost, or stolen.
How Do I File A Claim Under The Fitbit Warranty?
If your device is covered under the Fitbit warranty, you can file a claim by visiting the Fitbit Help Center. Here, you will be able to submit a warranty claim form, which will be reviewed by a customer service representative. You will be required to provide proof of purchase and a detailed description of the issue. Once the claim has been approved, Fitbit will send you a replacement device or repair your existing device.
How Long Does It Take To Process A Warranty Claim?
It typically takes two to three weeks for Fitbit to process a warranty claim. If your device is eligible for a replacement, it will be shipped out within two business days. If your device needs to be repaired, Fitbit will send you a repair kit with instructions on how to repair your device. Once your device has been repaired, it will be shipped back to you.
Does The Warranty Cover Damage Caused By Accidents?
Yes, the extended warranty plan covers any damage caused by accidents for the first year. It also includes a one-time replacement for any device that is accidentally damaged, lost, or stolen.
Does The Warranty Cover Normal Wear And Tear?
No, the standard warranty does not cover normal wear and tear. The extended warranty plan does not cover normal wear and tear either.
What Is The Difference Between The Standard And Extended Warranty?
The standard warranty covers any defects in craftsmanship, materials, and assembly, but does not cover normal wear and tear or damage caused by misuse, abuse, or accidents. The extended warranty plan covers any defects in craftsmanship, materials, and assembly for the duration of the plan, and provides protection against accidental damage for the first year. It also includes a one-time replacement for any device that is accidentally damaged, lost, or stolen.
Frequently Asked Questions
Q: How long is Fitbit warranty?
A: Most Fitbit devices come with a one-year limited warranty from the date of purchase. This covers any defects in craftsmanship, materials, and assembly, but does not cover normal wear and tear or damage caused by misuse, abuse, or accidents.
Q: Does the warranty cover damage caused by accidents?
A: Yes, the extended warranty plan covers any damage caused by accidents for the first year. It also includes a one-time replacement for any device that is accidentally damaged, lost, or stolen.
Q: Does the warranty cover normal wear and tear?
A: No, the standard warranty does not cover normal wear and tear. The extended warranty plan does not cover normal wear and tear either.
Q: How do I file a claim under the Fitbit warranty?
A: If your device is covered under the Fitbit warranty, you can file a claim by visiting the Fitbit Help Center. Here, you will be able to submit a warranty claim form, which will be reviewed by a customer service representative. You will be required to provide proof of purchase and a detailed description of the issue.
Q: How long does it take to process a warranty claim?
A: It typically takes two to three weeks for Fitbit to process a warranty claim. If your device is eligible for a replacement, it will be shipped out within two business days. If your device needs to be repaired, Fitbit will send you a repair kit with instructions on how to repair your device.
Q: Is there a money back guarantee?
A: Yes, Fitbit offers a 30 day money back guarantee and a 60 day return policy. This means that if you are not satisfied with your device, or if it is damaged, you can return it for a full refund or exchange within the specified time frame.
Q: What customer service options does Fitbit offer?
A: Fitbit has an extensive online help center and forums, as well as a robust customer service team that can be contacted by phone, email, or live chat.